Data Deletion Instructions
You can ask us to delete your data at any time, whether you are a guest or a restaurant.
NovoDine is operated by Novotech Alliance for Design and Custom Software W.L.L. (CR 226267), Building 34, Apartment 8, Street 319, Zone 69, Lusail, Qatar.
How to request deletion
- Email mohamed@novotechalliance.com.
- Use the subject "Data deletion request".
- Include the phone number you used with our service.
We confirm within 30 days.
Restaurants: disconnect WhatsApp
A restaurant can also disconnect WhatsApp in the NovoDine settings. This stops all messaging and removes the stored tokens.
What we delete
- your guest profile, your consents and your loyalty account and points;
- your name, phone number and notes on table reservations;
- your phone number on orders;
- for a restaurant: its WhatsApp account details and access tokens.
What we must keep
Payment records (amounts, tips, fees and refunds) and the invoices we send to restaurants are kept for as long as accounting law requires. They no longer show your name or phone number.
More about your data
Our Privacy Policy at /privacy explains what we collect and why, and how to withdraw your WhatsApp or SMS opt-in.